Frequently Asked Questions

Exploring the vast and blocky world of PotatoSMP is an adventure filled with creativity, challenges, and limitless possibilities. As you embark on your journey, you're likely to have questions about the game, its mechanics, and how to make the most of your experience. That's where our PotatoSMP FAQ page comes in - your go-to resource for answers and insights.

Purchased something from our store but didn't receive anything? 

We understand that occasionally, issues may arise where you've made a purchase from our store, but your intended items or services haven't been delivered as expected. We apologize for any inconvenience this may have caused and want to assure you that we are here to assist you promptly and effectively.

Our customer support team is dedicated to resolving this matter for you. In order to expedite the resolution process, please follow these steps: 

  1. Double-check your in-game inventory: Sometimes, there may be a slight delay in the delivery of items, and they could appear in your inventory after a short while. Please make sure to thoroughly check your in-game items before proceeding.
  2. Contact our support: If you've verified that your purchase hasn't been delivered and there is no delay, please reach out to our customer support team. You can contact us through Discord or support@potatosmp.com. Be sure to include the following information in your message:
  • Your purchase confirmation or receipt.
  • Your in-game username or account ID.
  • A detailed description of the purchased item or service.

Once we receive your message, our support team will investigate the issue, and we'll work diligently to ensure that you receive the items or services you paid for. Your satisfaction is of utmost importance to us, and we appreciate your patience as we address this matter.

We want to thank you for choosing our store, and we're committed to making your shopping experience as smooth and enjoyable as possible. Rest assured, we will do our best to resolve this situation to your satisfaction.  

Can't find the answer you're looking for? Need further assistance? 

We recognize that there are occasions when your specific question may not have a readily available solution within our FAQ or knowledge base. Your situation may be unique, and we're here to offer personalized support.

To get in touch with one of our knowledgeable staff members, simply create a support ticket on our Discord channel. We're committed to addressing your concerns and providing the assistance you need.